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PRIVACY POLICY

ROLIAM ROAD SERVICES

Effective Date: [November 2025]

At Roliam Road Services, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you contact us, use our services, or visit our website.

1. INFORMATION WE COLLECT

We may collect and process the following information:

  • Your name, email address, and phone number when you contact us or complete an online form.

  • Vehicle registration details, service history, and appointment information.

  • Payment details (where applicable) for invoicing and transaction purposes.

  • Technical information when you use our website, such as IP address, browser type, and usage data via cookies.

2. HOW WE USE YOUR INFORMATION

Your information is used to:

  • Provide, manage, and improve our vehicle services.

  • Confirm bookings, send updates, and issue invoices.

  • Respond to enquiries and provide quotes.

  • Comply with legal and regulatory obligations.

  • Improve website performance and user experience.

We only collect data necessary for the purposes above and retain it for as long as required by law or business need.

3. SHARING YOUR INFORMATION

We do not sell or share your personal data with third parties for marketing purposes.
We may share limited information only when necessary with:

  • Regulatory bodies (e.g. DVSA) for MOT testing compliance.

  • Service providers assisting with IT, website hosting, or payment processing.

  • Legal or professional advisors if required by law.

All third parties are required to maintain confidentiality and comply with data protection regulations.

4. DATA SECURITY

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, alteration, or disclosure.
All personal information is stored securely, and access is limited to authorised personnel only.

5. YOUR RIGHTS

Under UK data protection law, you have the right to:

  • Request access to the personal data we hold about you.

  • Correct or update any inaccurate information.

  • Request deletion of your personal data, where applicable.

  • Object to certain types of processing or withdraw consent (where relevant).

To exercise your rights, please contact us using the details below.

6. COOKIES

Our website may use cookies to enhance functionality and analyse site performance. You can adjust your browser settings to refuse cookies or alert you when they are being used. Some features of the website may not function correctly without them.

7. CONTACT US

If you have any questions about this Privacy Policy or how your data is handled, please contact:
Roliam Road Services
Email: grant@rrs.me.uk
Phone: 0208 508 1234
Address: Unit 9, Oakwood Hill, Loughton IG10 3TZ

8. POLICY UPDATES

This Privacy Policy may be updated periodically to reflect changes in regulations or our practices. Any updates will be posted on this page with a revised “Effective Date.”

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